Genesis' Showroom - Elevating Customer Experience

We Design the Way Showrooms Show-off

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Built EnvironmentBuilt Environment

Industry

Retail & Hospitality

Location

United States

A high-end automotive brand partnered with Trinity Consultants to develop a scalable audio-visual (A/V) design standard for its North American showroom network. The goal was to elevate the customer experience with consistent, cutting-edge technology that highlights each vehicle’s design and performance.

Challenge

Trends in automotive retail are increasingly focused on spaces that elevate the consumer experience and strengthen visual branding. In Genesis’ 40,000-square-foot showroom just off Manhattan’s Auto Row, guests are immersed in a curated experience shaped by Trinity Cerami’s technology and acoustic design team.

Cerami’s scope included theatre-quality audio systems, LED video walls, AV systems for meeting rooms and ancillary spaces, and a striking 10-foot-long “flip disc” kinetic display. Despite extensive hard surfaces, the atmosphere remains comfortable and inviting through strategic selection and placement of acoustical finishes. The space is dramatic too — anchored by a massive video wall designed by Cerami to evoke the feeling of an open road in the heart of New York City.

The showroom also offers a social destination at the in-house restaurant and tea pavilion, where acoustical finishes blend seamlessly with the architecture to create a warm, welcoming setting. Cerami’s acoustical team carefully analyzed these specialty spaces to ensure the showroom below remains undisturbed.

Solutions

The basement event space is a 43’x33’ stage area with video walls on the rear wall as well as the ceiling and floor. Designed to support a variety of functions, the stage will host event such as fashion shows, film screening, TED talks, while the drivable LED stage floor even allows for dramatic Genesis model reveals.

Services Performed

The team developed scalable A/V design standards for diverse showroom formats, providing detailed system designs, specifications, and installation guidelines. They coordinated with design and construction teams to ensure smooth deployment while supporting brand consistency and enhancing customer engagement.

Results

Consumers visiting can experience the Genesis brand while engaging most of their senses within the 40,000 square foot space.

Multi-site

Rollout

40,000+

Square feet showroom