Aztec Technologies responded to these challenges by suggesting its Managed Services offering, a comprehensive solution designed to provide ongoing, day-to-day monitoring, maintenance, and management of the AVEVA PI system. Understanding the client’s need for a consistent, controlled and compliant environment, Aztec tailored its services to meet both validated and non-validated government requirements.

Aztec Technologies provided the biotech company with 24/7 monitoring and support, leveraging its experience as an AVEVA Certified System Integrator along with a global team of engineers with specific expertise in PI systems. The team watched the system’s performance to ensure that all components were running optimally and performed system changes per the customer’s request. This around-the-clock service guaranteed that any issues with the system could be quickly identified and addressed, either remotely or in person on the factory floor.

As part of its Managed Services offering, Aztec also implemented a rigorous change control process in line with the company’s own guidelines and procedures. This process involved documenting every problem as it occurred, proposing potential fixes, and outlining the necessary changes to system documentation. All proposed changes were then thoroughly vetted and approved by the client’s Quality Assurance (QA) team before implementation.