Cerami’s mission from the Port Authority was resolute: make the customer feel better. To that end, Cerami designed the concourse, terminals, pedestrian bridge, ticketing gates, and headhouse, so they are as welcoming as possible, reducing the stress of flying for passengers and creating a calm environment for airport staff. Even the TSA offices and baggage claim area weren’t overlooked. Extra care was taken in designing specific noise control measures for things like the baggage handling conveyers, which aren’t even visible to passengers.